This research by MIT Sloan Management Review, based on a global survey of more than 3,000 managers, as well as interviews with executives and academics, confirms that most companies are developing artificial intelligence capabilities, but have not yet realized significant financial benefits from their efforts.
Organizational learning with AI is demanding as it requires humans and machines to not only work together, but to also learn from each other, over time, in the right way and in the appropriate contexts. Therefore, mutual learning between humans and machines is essential for success with AI.
Getting the basics (data, technology, talent) right in adopting AI solutions organized around a corporate strategy is far from enough. The main finding of this study is that only when organizations add the ability to learn with AI are significant benefits likely to be realized.